• Introduction to Organizational Behavior (OB): the importance of interpersonal skills, management and OB, disciplines that contribute to the OB field
• The individual: diversity, biographical characteristics, ability
• Attitudes and job satisfaction: attitudes and behavior, job attitudes, job satisfaction, the impact of job dissatisfaction
• Emotions and moods: Sources of emotions and moods, emotional labor, affective events theory, emotional intelligence, emotion regulation
• Personality and values: personality frameworks, personality and situations, cultural values
• Perception and individual decision-making: making judgements about others, decision-making in organizations, creativity and decision-making
• Motivation concepts: motivation and early theories, contemporary theories, job engagement
• Motivation: from concepts to applications: motivating by job design, employee involvement and participation, using intrinsic and extrinsic rewards and benefit to motivate employees
• Foundations of group behavior: classifying groups, stages of group development, group properties, group decision-making
• Understanding work teams: types of teams, creating effective teams, turning individual into team players, criticalities of team working
• Leadership: from trait to contemporary theories of leadership, responsible leadership, positive leadership
• Conflict and negotiation: conflict and negotiation processes
• Organizational change and stress management: change and resistance to change, managing organizational change, stress at work