PART I – Basic concepts
Information systems.
The time line: the evolution of information systems
Issues in information systems management.
PART II – Fundamental management tasks
Managing hardware and software infrastructure.
User support and hel-desk.
Application maintenance.
Developing new applications.
Managing human resources.
PART III – Additional topics
The ICT budget: managing financial resources.
Demand management.
Assessing management results.
effective internal and external communication.
PART IV – Specific issues
Integrated information systems (ERP and beyond).
The corporate portal.
PART V – Corporate knowledge management
The concept of knowledge.
Knowledge and intangible assets.
Identifying corporate knowledge: sources and life cycle.
Knowledge effectiveness (quantity and quality).
Managing knowledge:goals, benefits, and risks.
Approaches to knowledge management: How to get started (check-up, knowledge strategy, master plan).
Main types of knowledge management actions (retention, sharing, creation, exploitation - 2.0 tools for knowledge management - knowledge based systems). Analysis and discussion of practical cases.
A common background: knowledge acquisition. Methodology and techniques.