Portale di Ateneo - En.Unibs.it

1. Quality Management
Evolution of Quality concept, principles and philosophers of Quality,
2. Continuous improvement,
SPC tools, benchmarking, process flow chart
3. International ISO standards
Standards for Quality, Safety and Environment with a particular attention to the new version of ISO 9000:2015
4. Certification of suppliers and Comakership
Supplier evaluation and classification methods. Control of the supplier’s quality
5. Costs of quality
Main aspect of quality cost and aspects that need to be controlled for quality cost reduction
6. Numerical exercise on the topic described