The course describes the principles, paradigms, techniques and tools that guide the design and development of information systems.
IS classification according to different functions, IS evolution (ERP systems, CRM systems, Management information systems - Business Intelligence) and main issues of the modern architectures of the information systems are illustrated. Techniques for business process modeling and KPI evaluation are presented.
SYLLABUS
Introduction to Information Systems
Information Systems analysis and design
Business process modeling with UML
Operational Information Systems, ERP systems, CRM systems
Management Information Systems, Business Intelligence
Datawarehousing and multidimensional analysis
KPI indicators for business process evaluation